DELIVERIES
Delivery time of orders by destination:
Portuguese and Spanish mainland, delivery is made within 2 business days after shipment.
Madeira Island, between 5 and 7 business days after shipment.
Azores Islands, between 6 to 12 business days after the expedition.
Other countries within 3 to 7 business days after shipment.
Shipping Fees by destination are:
Portugal mainland: FREE
Portugal islands: Madeira and the Azores: € 10
Other countries:€ 30.00
RETURNS
- RETURN OF DEFECTIVE PRODUCTS
The customer is entitled to a return if it is found that the products supplied have defects or other nonconformities with respect to the ordered items. The return may be made within 15 days after notification of the defect and the product must keep its box and its identification tag. The seller will analyze the returned product and inform the user of the right to the refund (if applicable). As a rule, the seller will refund within 10 working days and, in any case, within 15 days from the date of confirmation via e-mail of the right to reimbursement. If the defect or non-conformity is confirmed as a justification for the return, the entire amount paid will be refunded. The refund of the amount paid will always be made using the same form of payment used in the purchase.
- RIGHT OF WITHDRAWAL
The customer may, if he is not satisfied with the products supplied, return it within 15 calendar days after receipt. However, the right to return only occurs provided that the products:
– Have not been used.
– The customer has the right to try shoes and accessories to test the size and shape, but can not use them.
– Keep the original characteristics and the packaging is not damaged (carefully opened containers will not be considered damaged).
– Be complete (eg both items in a pair have to be returned).
– Have not been tampered with and keep the identification tag.
3. EXCHANGE OF SIZE OR OTHER PRODUCTS
To exchange one product for another or to choose a different size, please follow the steps below.